Business Requirement
Laxmi Healthcare Service seeks to provide a seamless platform for nris to manage healthcare services for their families in India. The focus is on creating a user-friendly, mobile-first solution tailored to senior citizens, enabling them to easily access essential services such as booking appointments, scheduling lab tests, and emergency assistance 24x7. the platform also requires a web-based interface for doctors, labs, and administrators to manage operations effectively. additionally, a strong brand identity, including a recognisable logo, is essential to establish trust and reliability.
The Solution
Mycarely is a comprehensive healthcare app designed with seniors in mind, offering a simple and intuitive mobile-first interface for easy access to critical services like booking, support, and emergency care. emergency assistance is available 24x7, ensuring immediate help when needed. doctors, labs, and administrators use a dedicated web interface to manage backend processes seamlessly. With a strong brand identity and user-centric design, Mycarely delivers reliable and accessible healthcare solutions, meeting the needs of both senior citizens and their NRI families.
Business Flow
User Journey
(Use Case,Touchpoint, Pain Point And Solution)
Customer (NRI / Senior Citizen) : How Mrs. Mehta and her daughter navigate the
various stages
of
booking a service through Praana’s Elderly App, highlighting their actions, emotions, pain
points, and
the solutions provided by Praana’s to ensure a positive experience.
User Onboarding Flow
Modules
User Personas/Roles
- Customer (NRI/Sr Citizen)
- Family Health Manager
- Area Manager – FHM
- City Manager - FHM
- Operation Head - FHM
- Partners - Doctors
- Partners - Labs
- Partners - Hospitals
- Partners - Pharmacy (Care9)
- Support Executive / Care Executive
- Admin
- Super Admin
Design Guidelines
User Experience For Key Personas
Customer (NRI/Sr Citizen)
The customer interface was thoughtfully designed for senior users, prioritising ease of use and accessibility. Larger widgets enhance usability, while critical features like emergency assistance are prominently placed for clarity. key functions—book service, contact support, and manage fhm—are positioned in easily tappable areas, ensuring seamless navigation. Daily-use features like community and reminders are readily accessible, with the community page offering an engaging space for seniors to share experiences and stay active through reading and posting.
FHM
The FHM dashboard is designed for daily efficiency, with key functions like customer and sample management accessible via bottom navigation and a prominently placed emergency widget for quick action. Personal benefits and features are centralized in the profile section, ensuring a simple, consistent, and intuitive user experience aligned with business goals.
Area Manager
The FHM Manager dashboard focuses on efficient team management, allowing managers to assign FHMs to customers, check availability, and step in to provide services if needed. It includes tools to monitor calls and appointments, ensuring tasks are completed with top ratings. The design emphasises simplicity and clarity, supporting seamless oversight and high-quality service delivery.
Partners - Doctors
As a doctor, I can log in to view my calendar with daily and monthly
appointments, start
video
consultations directly from the interface, access patient details in real-time, update medical
records, and review past prescriptions and vitals—all from a single, streamlined platform.
